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I've heard that IKEA has a very cool management system for feedback, not only from customers but also from experts in various fields. That is, as I understand it, I can write them a letter with my opinion on innovations in supply or logistics in general, and they will definitely respond to my letter with a detailed answer. I recently saw an article from Gettransport https://blog.gettransport.com/trends-in-logistic/behind-the-scenes-of-ikeas-supply-chain-strategy-global-logistics/ about IKEA's recommendations for optimizing global deliveries, and I was curious if their feedback department had read it. Who understands their work trends? Have you noticed any changes? I would love to read your opinions.